1. Who we are
Decode File (“we”, “us”) is a product operated from India that helps people understand important documents. You can reach us at support@decodefile.com.
2. Data we collect
We collect only what the product needs to work.
Account data
- Email address (required to sign in via one-time link).
- An account identifier used to keep your sessions and data linked.
Document data
- Files you upload and the extracted text used to generate your report.
- Structured fields such as names, dates, amounts, clauses, document type, and risk flags.
- The decoded report and any saved follow-up output tied to your account.
Payment data
- We do not receive your full card or bank details. We only receive the payment status and transaction reference needed to manage Premium.
Usage and feedback
- Basic usage logs for debugging, security, and reliability.
- Aggregate website analytics such as page views, referrers, device category, and engagement events.
- Feedback you submit through the product.
3. How we use your data
- Deliver the core product, including document analysis, Q&A, and saved reports.
- Send transactional emails (sign-in links, payment receipts).
- Understand overall traffic and product usage through aggregate analytics.
- Investigate bugs, improve product quality, and respond to feedback.
- Prevent abuse and enforce our Terms of Service.
We do not sell your data. We do not show advertising on the product. We do not use your uploaded documents to train third-party AI models.
4. Who we share data with
We share data only with service providers needed to run Decode File. Not every provider receives every type of data. Each one only gets the data needed for its role.
- Account and storage services — to sign you in, keep your account running, and store your documents and reports.
- AI and translation services — to process extracted document text and generate analysis or translated output when needed.
- Payment services — to process Premium purchases and refunds.
- Email services — to send transactional emails such as sign-in links and payment receipts.
- Hosting and analytics services — to run the website, monitor reliability, and understand overall product usage. These services may receive technical data such as page views, device or browser details, referrer data, and error logs.
We update this page when these sharing categories change in a material way.
5. Data retention
- Your documents and reports are kept while your account remains active.
- If you delete an analysis, the document, decoded report, and related history are permanently removed from your account.
- If you delete your account from product settings or by emailing us, we remove your account data within 30 days, except where law requires us to keep limited records such as tax invoices.
6. Your rights
You can request access, correction, export, or deletion of your data by emailing support@decodefile.com from the address on your account. We aim to respond within 7 working days.
7. Security
- All traffic to the site is encrypted in transit (HTTPS / TLS).
- Data at rest is protected by our underlying service providers.
- We limit access to production systems and account data.
- If a material incident affects your data, we will notify affected users as required by law.
8. Cookies
We use essential cookies to keep you signed in and keep core product flows working, plus analytics cookies to understand aggregate traffic and product usage. We do not use advertising cookies on this product.
9. Children
Decode File is not intended for children under 18. If you believe a minor has created an account, contact us and we will remove it.
10. Changes to this policy
We will update the “Last updated” date whenever this policy changes. If the change is material, we will also notify account holders by email.
11. Contact
Questions, requests, or concerns? support@decodefile.com.