1. Premium plan
Decode File offers one paid plan — Premium at ₹999 for 1 year. The plan is a one-time annual charge, includes up to 500 completed documents, and does not auto-renew.
2. Refund window
You can request a full refund within 7 calendar days of the original payment, only if both of the following are true:
- You have created reports for no more than 2 documents.
- You have not downloaded the report PDF of any analysis.
These thresholds exist because the core value of the paid plan — full clause-by-clause analysis and downloadable report PDFs — is delivered in a way we cannot recall after it has been used. Feedback within the window is always welcome even if these thresholds are exceeded.
3. How to request a refund
- Email support@decodefile.com from the address on your account, with subject line
Refund request. - Include the payment ID from your receipt email (usually starts with
pay_). - Tell us briefly why — it helps us improve the product, and it is not a hurdle to approval.
We respond within 2 working days. Approved refunds are processed back to your original payment method and typically reach you within 5–10 working days, depending on your bank.
4. Partial refunds
Outside the 7-day window we do not issue partial refunds for unused time, because the annual plan is priced as a whole. If you feel a specific issue (a bug, downtime, a failed decode) deserves consideration, write to us — we review each case individually.
5. Cancellation
Since Premium does not auto-renew, no explicit cancellation is needed. If you want to stop using Decode File altogether, you can delete your account from the product settings or by emailing us, and we will remove your data as described in our Privacy Policy.
6. Chargebacks
If a disputed charge is raised without first contacting us, we will respond to it through our payment provider's dispute process. We'd much rather resolve it directly — email first, always.
7. Contact
Refund or cancellation questions: support@decodefile.com.